Terms of Service

Recometrix is an AI answer analytics tool. It queries third-party AI assistants with buyer-intent questions and reports whether and how your brand is mentioned, ranked, and cited. Results are probabilistic and directional: AI systems are nondeterministic, so metrics are estimates derived from repeated sampling, not guarantees of any specific ranking or outcome.

You sign in with a one-time magic link sent to your email address. You are responsible for maintaining access to that inbox and for all activity under your account. Notify us promptly of any unauthorized use.

Paid plans are billed in advance on a recurring monthly or annual basis through our payment processor, Stripe. New workspaces may run one unpaid audit preview. Follow-up audits, full evidence, exports, alerts, and generated deliverables require a paid plan.

You can cancel at any time from the billing portal; cancellation takes effect at the end of the current billing period, and you retain access until then. Except where required by law or expressly stated, payments are non-refundable. We may change prices with notice; changes do not affect the current paid period.

Higher-tier plans include a monthly allotment of Action credits used to generate content deliverables. Credits refresh each billing cycle and unused credits expire as described in-product.

You agree not to: misuse or attempt to disrupt the Service; reverse-engineer or resell it except as expressly permitted; use it to violate the terms of the underlying AI providers or any law; or submit content you lack the right to submit. You are responsible for reviewing and verifying any generated content before you publish or rely on it.

You retain ownership of the brand information, prompts, and other content you provide. You grant us the limited right to process it to operate the Service. Generated deliverables are provided to you for your use; because they are produced by AI, you are responsible for verifying factual accuracy before publication.

The Service relies on third-party AI systems (including those operated by OpenAI, Anthropic, Google, Perplexity, and others). Their availability, behavior, and output are outside our control and may change at any time. We are not responsible for the content those systems produce.

The Service is provided “as is” without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that metrics are accurate, complete, or that acting on them will produce any particular result.

To the maximum extent permitted by law, we will not be liable for any indirect, incidental, special, consequential, or punitive damages, or lost profits or revenue. Our total liability for any claim arising out of the Service will not exceed the amount you paid us in the twelve months before the event giving rise to the claim.

You may stop using the Service and delete your account at any time. We may suspend or terminate access for breach of these Terms or to comply with law. Provisions that by their nature should survive termination will survive.

We may update these Terms; material changes will be posted here with an updated date. Continued use after changes constitutes acceptance. Questions about these Terms: hello@mail.recometrix.com.